The influence of text-based technology-mediated communication on the connection quality of workplace relationships: the mediating role of emotional labor

Teleworking experienced exponential growth worldwide during the Covid-19 lockdown. It is very likely that once limitations for travelling and gathering are over, an important share of work organizational members will still be done remotely. We offer a new set considerations employees communicate remotely via text-based technology-mediated communication (TMC) by focusing on emotional labor challenges associated with TMC how these influence connection quality workplace relationships. also delineate mediating effects two outcomes TMC, decreased co-presence informational interactional demands, in this process. build previous literature, especially Walther’s (1996) triadic theory impersonal/interpersonal/hyperpersonal to support our theoretical assertions. develop specific propositions model related co-presence, link between